In order to better promote and sell their own products, many merchants now attach great importance to the after-sales service module, because only with quality after-sales service will users be attracted. Only by paying attention to feelings will you trust the brand more, thus driving sales performance. Laptops are in great demand as office essentials, so various brands are trying their best to attract users to buy them. After-sales service has become a test of brand strength. For the Lenovo notebooks that everyone is familiar with, do you know how the specific after-sales service is? ? The editor below will introduce to you how is the after-sales service of Lenovo notebooks .
1. Maintenance and free replacement
Within one year from the day the customer buys back the Lenovo notebook, if there is a performance failure listed in the three guarantees for microcomputers and it has been repaired twice If problems still occur and cannot be used normally, customers can choose to replace the entire machine or repair the faulty parts. If you choose to replace the entire machine, you only need to rely on the repair records provided by Lenovo's certified repair organization to replace it with a product of the same model and specifications or a new product of the same brand with performance that is not inferior to the original product.
Free returns within 2.7 days
Consumers refer to the date of the official purchase invoice. If they find that the computer has a performance failure, they can choose to return it, exchange it, or send it for repair. If you choose to return the entire machine, the dealer needs to provide consumers with a one-time refund service based on the price of the official purchase invoice.
Free exchange or repair within three to eight to fifteen days
From the eighth day to the fifteenth day from the day you purchase a Lenovo laptop, if you find that the computer host you purchased has a computing performance failure listed in the three guarantees, you can choose to exchange it. Or send it for free repair. If there is a request for replacement, the store selling the product will replace it with a product of the same model and specifications or a new product of the same brand with performance not inferior to the original product.
The above is the relevant content about Lenovo notebook after-sales service. I hope it can help Everyone is helpful!